The Conveyancing Quality Scheme: What can I expect from a CQS accredited firm?

The Conveyancing Quality Scheme (CQS) was introduced in 2010 by the Law Society and provides a charter setting out what you, lenders and other parties can expect from a CQS-accredited firm.

This means that a CQS-accredited firm must meet a recognised quality standard and therefore provides a guarantee that the firm will deliver their residential conveyancing service in line with the professional requirements. A firm can only apply if they are authorised and regulated by the Solicitors Regulation Authority.

An accreditation applies for 12 months and firms can apply shortly before expiry to be reaccredited. Main assessments take place every three years (from year 1) and shorter assessments are held annually.

What areas does the CQS focus on?

A CQS firm is required to fulfil a wide range of criteria covering all aspects of conveyancing practice. The main elements include the following:

• Client care and communication
• Risk management and compliance
• Supervision and training
• File and case management
• Equality and diversity

It also means that any firm operating under the CQS must follow the Law Society Conveyancing Protocol which represents the Law Society’s preferred practice, framework and steps for undertaking residential conveyancing.

What does the CQS client charter provide?

What you can expect from us:

• When you contact Ellis Jones to discuss your sale or purchase, our team will explain clearly the steps in the process and what you can expect from your solicitor.
• We will tell you what the costs will be.
• We will keep you informed of progress in your sale or purchase.
• We will work in line with the quality standards of the Law Society’s CQS.

We will:

• Treat you fairly.
• Be polite and professional.
• Respond promptly to your enquiries.
• Tell you about any problems as soon as we are aware of them.
• Ask for your feedback on our service.

How can Ellis Jones help?

For a client, this highlights that Ellis Jones remains up to date with conveyancing changes and ensures that a high quality and professional service is provided.

We pride ourselves on obtaining accreditation to the CQS each year and our conveyancers can offer a process which is clear, understandable and aligns with the Law Society requirements.

If you have a sale, purchase or other property transaction and are looking for a reliable, professional and expert service, please contact our residential conveyancing department by email to: property@ellisjones.co.uk or by calling 01202 525333.