Social Responsibility / Responsible Gambling

If you’ve been treated in an irresponsible way by a gambling operator, our expert team of solicitors can advise and assist you. Find out what to do if you have been the victim of a breach of the Social Responsibility (SR) Code by a betting operator.

Ellis Jones Solicitors | Bournemouth

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We understand that losing large amounts of money, particularly through gambling and betting, can be an incredibly distressing and worrying time.

Under the provisions of the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP), as well as the statutory framework surrounding betting and gaming, operators are obligated to comply with a number of codes of conduct, including the Social Responsibility Code.

If they fail to do so, you may be in a position to make a claim and dispute the charges, get in touch with a member of our betting and gambling team to find out if we can help you.

The Social Responsibility Code

Betting operators have a legal duty to protect vulnerable customers, including those suffering from mental health issues and gambling addictions, and to encourage customers to gamble responsibly and within their means.

To this end, the LCCP requires operators to:

Carry out identification checks to comply with anti-money laundering legislation
Carry out age verification processes to ensure that access to betting and gaming services is denied to individuals under the age of 18
Undertake investigations and verification of the source of funds used to gamble to ensure that customers are betting within their means
Identify potentially vulnerable individuals and inform them of the relevant responsible gambling tools and external agencies which may assist them with gambling problems

Here to help

Our specialist teams can provide full service legal advice and assistance, providing practical and cost-effective solutions.

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Specialist responsible gambling solicitors

Our legal team of gambling specialists are experts in acting on behalf of individuals who have disputes with betting operators, often in circumstances where the betting operator should clearly have identified at an earlier stage in the process that the individual was not betting responsibly, and should have intervened and acted accordingly.

We understand how difficult it can be for individuals who have lost everything to come to terms with what has happened, and admit that they need help if they’re struggling with their mental health or gambling addiction. Our team offer a compassionate, understanding, and discrete approach to resolving betting and gambling disputes, and will seek to resolve matters for you as quickly and effectively as possible.

Get in touch with our specialist gambling dispute solicitors to discuss your case and find out how we can assist you in recovering your losses.

Betting & Gambling FAQs

Can you get money back you lost through gambling?

It may be possible to get your gambling losses back and our specialist solicitors have recovered millions of pounds for clients. Each case must be assessed on its own facts and merits and our experience and expertise in this area will ensure that you get the appropriate advice on your options in order to maximise the chances of a recovery.

How do you raise a dispute with a gambling company?

If there is a legitimate reason for disputing your gambling losses such as where you have been treated unfairly by a better operator or where they have not adhered to the Social Responsibility Code, you can make a claim or complaint. Our expert solicitors will be able to advise on the best way to approach your individual case.

What makes gambling operators irresponsible?

There are a few things that could cause a gambling operator to break the Social Responsibility Code, which show evidence of the operator failing to protect the individual by not recognising or checking their vulnerability, especially where their pattern of betting or other conduct raises red flags that they may not be in control and may be suffering from an addiction.

Betting operators have duties to carry out identification checks, validate ages and sources of funds and to implement policies and procedures to protect vulnerable customers and to intervene if it is apparent that they are suffering from a gambling problem.

About Ellis Jones

Our approach focuses on providing our clients with an incredibly personal experience which helps to put their minds at ease knowing they are in the hands of specialist betting and gambling solicitors. Find out more about Ellis Jones and our team.

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